Clients' Charter Achievement 2012

 

CLIENTS' CHARTER ACHIEVEMENT

January - October 2012


A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

Issuance of Full Registration of Pharmacist Certificate within 7 working days for complete application received.

559

67

626

89.2%

Issuance of Registration of Body Corporate Certificate within 7 working days for complete application received

40

0

40

100%

Issuance of Annual Retention of Pharmacist Certificate within 7 working days for complete application received

3792

0

3792

100%

Issuance of Registration of Provisional Pharmacist Certificate within 7 working days for complete application received

973

206

1179

82.5%

 

B) Issuance of Approval For Controlled Substances

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receiving complete application

183

0

183

100%

Issuance of Authorization for the Import & Export of Psychotropic Substances 7 working days upon receiving complete application.

210

0

210

100%

Issuance of E-permit (Export) Approval within 7 days upon receiving complete application.

650

3

653

99.5%

Issuance of E-permit (Import) Approval within 7 days upon receiving complete application.

347

0

347

100%

 

C) Issuance of Approval For Advertisement

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

Approvals for applications by the Medicine Advertisement Board within 7 days upon receiving complete application.

1755

52

1807

97.1%

 

D) Issuance of Exemption To Import Unregistered Product

Our Promise

Services

Percentage

Achieve Expectation

Below Expectation

Total

All applications of exemption to import unregistered product will be processed within 21 days upon receiving complete application.

2226

16

2242

99.3%