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Clients' Charter Achievement 2022
CLIENTS' CHARTER ACHIEVEMENT
January - May 2022
A) Pharmacy Practice & Development Division
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date.
*1st MOHMF Panel Meeting 2022 is scheduled on 31 March 2022. | 17 | 100 | 0 | 0 | 17 |
B) Pharmacy Enforcement Division
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. | 139 | 100 | 0 | 0 | 139 |
2. | 100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. | 163 | 100 | 0 | 0 | 163 |
3. | 100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application. | 418 | 100 | 0 | 0 | 418 |
4. | 100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application. | 400 | 100 | 0 | 0 | 400 |
5. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. | 1588 | 98.6 | 23 | 1.4 | 1611 |
| 6. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. | 90 | 98.9 | 1 | 1.1 | 91 |
| 7. | 100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. | 222 | 100 | 0 | 0 | 222 |
| 8. | 90% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. | 30 | 93.8 | 2 | 6.2 | 32 |
| 9. | 75% Digital device analysis report completed within 120 days upon receipt of the device. | 44 | 83.0 | 9 | 17.0 | 53 |
C) Pharmacy Board of Malaysia
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 878 | 100 | 0 | 0 | 878 |
2. | 100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 115 | 100 | 0 | 0 | 115 |
3. | 100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. | 10489 | 100 | 0 | 0 | 10489 |
4. | 100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 202 | 100 | 0 | 0 | 202 |
5. | 100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. | 49 | 100 | 0 | 0 | 49 |
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