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Lot 36,
Jalan Universiti (Jalan Prof Diraja Ungku Aziz),
46200 Petaling Jaya, Selangor.
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Phone: 603-7841 3200
Fax: 603-7968 2222
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Clients' Charter
At Pharmaceutical Services Programme, we strive to provide efficient and effective services to customers based on the following Clients' Charter;
Pharmacy Practice & Development Division
No | Indicator | Target |
|---|---|---|
1. | 100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date. | 100% |
Pharmacy Enforcement Division
No | Indicator | Target |
|---|---|---|
1. | 100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. | 100% |
2. | 100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. | 100% |
3. | 100% Issuance of e-Permit (Export) for Precursor Chemicals within 7 working days upon receipt of complete application. | 100% |
4. | 100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application. | 100% |
5. | 90% Decision for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) made within 5 working days upon receipt of complete application. | 90% |
6. | 90% Decision for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements made within 30 days upon receipt of complete application. | 90% |
7. | 100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. | 100% |
8. | 90% Complaint sample completed analysis by Pharmacy Enforcement Division Chemical Forensic Laboratory within 30 working days from the sample receipt date. | 90% |
9. | 75% Digital device analysis report completed within 120 days upon receipt of the device. | 75% |
Pharmacy Board Malaysia Division
No | Indicator | Target |
|---|---|---|
1. | 100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 100% |
2. | 100% Issuance of Registration of Body Corporate’s Certificate within 6 working days upon receipt of complete application and in accordance with legislation. | 100% |
3. | 100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. | 100% |
4. | 100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 100% |
5. | 100% Issuance of Annual Certificate of Body Corporate within 6 working days upon receipt of complete application and in accordance with legislation. | 100% |
Effective from January 1st, 2023
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