Quality Objective Achievement 2025

Date: 30 January 2026 - 10:20am
Kategori statistik: 
Clients' Charter Achievement

Achievement Period: January - December 2025

 

(A) Pharmacy Policy & Strategic Planning Division

No

Indicator

Target

Achievement

1.

Percentage of Pharmacists and Pharmacists Assistant who have achieved the minimum annual CPD requirement set (Pharmaceutical Services Programme MOH)

100%

100%

(600/600)

2.

Quotations to be processed within 45 days starting from the closing date of the advertisement to the preparation of SST

100%

100%
(6/6)

3.

Average percentage of the availability and accesibility of the Pharmaceutical Services Programme online system

99%

99.70%

 

(B) Pharmacy Practice & Development Division

No

Indicator

Target

Achievement

1.

Technical Evaluation of tender medicines in FUKKM to be processed within 18 working days after receiving tender documents and samples

85%

100%

(242/242)

2.

Financial Evaluation of tender medicines in FUKKM to be processed within 10 working days after the approval by the Medicines Technical Evaluation Committee

100%

100%

(567/567)

3.

Percentage of pharmacy facilities that have achieved a good level of compliance through Pharmacy Practice Internal Audit (Audit Dalam Amalan Farmasi) (ADAF)

80%

99.63%

(533/535)

 

(C) National Pharmaceutical Regulatory Agency

No

Indicator

Target

Achievement

1.

Percentage of product registration application screened within 30 working days for all product categories95%

97.41%

(4,932/5,063)

2.

All market surveillance samples shall be analysed within 110 working days from the date of receipt

100%

100%

(2,032/2,032)

3.

Handling of registered products and notified cosmetics complaints:
Complaints received are acted on within 14 days

100%

100%

(1,035/1,035)

4.Percentage of equipment calibrated and maintained in accordance with the approved annual schedule100%

100%

(2,067/2,067)

5.Percentage of Product Recalls issued within the stipulated timeline.
Stipulated timeline: not more than one (1) working day from the date a decision is made in Mesyuarat Jawatankuasa Teknikal Kualiti dan Keselamatan Produk & Kosmetik (JTKKPK)		85%

100%

(14/14)

6.Percentage of complaint samples shall be analysed within 30 working days from the date of receipt100%

100%

(75/75)

7.The number of complete applications for the evaluation of manufacturing plant layout, completed evaluation within 20 working days.90%

93.52%

(101/108)

8.The percentage of corrective and preventive action (CAPA) reports for GCP/GLP/BE/EC inspections that are evaluated within 30 working days.
Notes: GCP: Good Clinical Practice; GLP: Good Laboratory Practice; BE: Bioequivalence; EC: Ethics Committee		100%

100%

(74/74)

9.Percentage of Lot Release certificates for vaccines and plasma-derived products issued within six (6) working days from the date of product arrives at the warehouse95%

99.70%

(334/335)

10.Percentage of Adverse Drug Reaction (ADR) and Adverse Event Following Immunisation (AEFI) reports achieving vigiGrade Completeness Score exceeding 0.585%

90.75%

(27,879/30,720)

11.Percentage of licence (Manufacturer’s Licence, Import Licence, and Wholesaler’s Licence) issued to companies without error100%

100%

(1,995/1,995)

12.Average percentage of system Uptime in National Pharmaceutical Regulatory Agency.99%

99.48%

13.

Quotations to be processed starting from the closing date of the advertisement to the preparation of SST (Letter of Acceptance) is issued within:


45 days for procurement categories: Services, Works, and Supplies (Stationery, Office Equipment/Furnishings, Medical/Non-Medical Assets, etc.)


90 days for procurement categories: Supply of Chemicals (Reagents, Reference Standards), Consumables, Laboratory Equipment Spare Parts, and Laboratory Equipment Calibration Services.

100%

 

 

 

 

100%

100%
(15/15)

 

 

 

100%
(9/9)

Description: 
List of Quality Objective Achievements for the Pharmacy Services Program for the year 2025.