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Lot 36,
Jalan Universiti (Jalan Prof Diraja Ungku Aziz),
46200 Petaling Jaya, Selangor.
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Phone: 603-7841 3200
Fax: 603-7968 2222
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Clients' Charter Achievement 2011
A) Issuance of Registration / Annual Retention Certificate For Pharmacist & Body Corporate
Our Promise | Services | Percentage | ||
Achieve Expectation | Below Expectation | Total | ||
Issuance of Full Registration of Pharmacist Certificate within 14 working days for complete application received. | 934 | 0 | 934 | 100% |
Issuance of Registration of Body Corporate Certificate within 14 working days for complete application received. | 44 | 0 | 44 | 100% |
Issuance of Annual Retention of Pharmacist Certificate within 14 working days for complete application received. | 6270 | 0 | 6270 | 100% |
Issuance of Registration of Provisional Pharmacist Certificate within 14 working daysfor complete application received. | 922 | 0 | 922 | 100% |
B) Issuance of Approval For Controlled Substances
Our Promise | Services | Percentage | ||
Achieve Expectation | Below Expectation | Total | ||
Issuance of Authorization for the Import & Export of Dangerous Drugs within 10 working days upon receiving complete application. | 226 | 0 | 226 | 100% |
Issuance of Authorization for the Import & Export of Psychotropic Substances within 10 working daysupon receiving complete application. | 307 | 0 | 307 | 100% |
Issuance of Wholesale License of Dangerous Drugswithin 2 weeks upon receiving complete application. | 6 | 3 | 9 | 66.7% |
Issuance of E-permit (Export) Approval within 7 working days upon receiving complete application. | 693 | 1 | 694 | 99.9% |
Issuance of E-permit (Import) Approval within 5 working days upon receiving complete application. | 432 | 1 | 433 | 99.9% |
C) Issuance of Approval For Advertisement
Our Promise | Services | Percentage | ||
Achieve Expectation | Below Expectation | Total | ||
All approvals for applications of advertisements of pharmaceutical products and medical services which conform to the fast-track criteria will be issuedwithin 5 working days upon receiving complete application. | 1166 | 115 | 1281 | 91.02% |
All approvals for applications of advertisements of pharmaceutical products and medical services which do not conform to the fast-track criteria will be issued within 14 working days after the Medicine Advertisement Board meeting. | 350 | 0 | 350 | 100% |
D) Issuance of Exemption To Import Unregistered Product
Our Promise | Services | Percentage | ||
Achieve Expectation | Below Expectation | Total | ||
All applications of exemption to import unregistered product will be processed within 14 working daysupon receiving complete application. | 1741 | 1167 | 2908 | 59.9% |
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