- External Customer Satisfaction Survey Pharmaceutical Services Programme, MOH
- State Pharmaceutical Services Divisions
- Journal of Pharmacy Quality Improvement Initiatives (PharmQIIs)
- Qualifying Examination to Practice Pharmacy
- Garis Panduan Latihan Sangkutan Pegawai Farmasi, Lantikan Preseptor dan Pusat Latihan dalam Bidang Pengkhususan Farmasi Klinikal atau Farmasi Klinikal dan Teknikal (Edisi 2025)
Related FAQ
Links
Contact Us
Lot 36,
Jalan Universiti (Jalan Prof Diraja Ungku Aziz),
46200 Petaling Jaya, Selangor.
[ Location map ]
Phone: 603-7841 3200
Fax: 603-7968 2222
You are here
Clients' Charter Achievement 2021
Kategori statistik:
CLIENTS' CHARTER ACHIEVEMENT
January - December 2021
A) Pharmacy Practice & Development Divison
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 15 working days from the MOHMF panel meeting date. | 29 | 100 | 0 | 0 | 29 |
B) Pharmacy Enforcement Division
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. | 255 | 100 | 0 | 0 | 255 |
2. | 100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. | 334 | 100 | 0 | 0 | 334 |
3. | 100% Issuance of e-Permit (Export) within 7 working days upon receipt of complete application. | 1,022 | 100 | 0 | 0 | 1,022 |
4. | 100% Issuance of e-Permit (Import) within 3 working days upon receipt of complete application. | 724 | 100 | 0 | 0 | 724 |
5. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. | 3,257 | 98.3 | 55 | 1.7 | 3,257 |
| 6. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. | 208 | 95.0 | 11 | 5.0 | 219 |
| 7. | 100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. | 1,105 | 100 | 0 | 0 | 1,105 |
| 8. | 85% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. | 138 | 98.6 | 2 | 1.4 | 140 |
| 9. | 70% Digital device analysis report completed within 120 days upon receipt of the device. | 149 | 98.0 | 3 | 2.0 | 152 |
C) Pharmacy Board of Malaysia
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,091 | 100 | 0 | 0 | 1,091 |
2. | 100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 195 | 100 | 0 | 0 | 195 |
3. | 100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. | 19,585 | 100 | 0 | 0 | 19,585 |
4. | 100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,069 | 100 | 0 | 0 | 1,069 |
5. | 100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,415 | 100 | 0 | 0 | 1,415 |
Fail-fail muat turun:
Description:
Data of Pharmaceutical Services Programme client's charter performance.
- 3958 reads