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Lot 36,
Jalan Universiti (Jalan Prof Diraja Ungku Aziz),
46200 Petaling Jaya, Selangor.
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Phone: 603-7841 3200
Fax: 603-7968 2222
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Clients' Charter Achievement 2021
CLIENTS' CHARTER ACHIEVEMENT
January - December 2021
A) Pharmacy Practice & Development Divison
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 15 working days from the MOHMF panel meeting date. | 29 | 100 | 0 | 0 | 29 |
B) Pharmacy Enforcement Division
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application. | 255 | 100 | 0 | 0 | 255 |
2. | 100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application. | 334 | 100 | 0 | 0 | 334 |
3. | 100% Issuance of e-Permit (Export) within 7 working days upon receipt of complete application. | 1,022 | 100 | 0 | 0 | 1,022 |
4. | 100% Issuance of e-Permit (Import) within 3 working days upon receipt of complete application. | 724 | 100 | 0 | 0 | 724 |
5. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application. | 3,257 | 98.3 | 55 | 1.7 | 3,257 |
| 6. | 90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application. | 208 | 95.0 | 11 | 5.0 | 219 |
| 7. | 100% Complaint related to infringement of Pharmacy Laws responded within 14 working days. | 1,105 | 100 | 0 | 0 | 1,105 |
| 8. | 85% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date. | 138 | 98.6 | 2 | 1.4 | 140 |
| 9. | 70% Digital device analysis report completed within 120 days upon receipt of the device. | 149 | 98.0 | 3 | 2.0 | 152 |
C) Pharmacy Board of Malaysia
No. | Pledge | Conformance to standard | Non-conformance to standard | Number of services/ activities | ||
No. of conformance | % | No. of non-conformance | % | |||
1. | 100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,091 | 100 | 0 | 0 | 1,091 |
2. | 100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 195 | 100 | 0 | 0 | 195 |
3. | 100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation. | 19,585 | 100 | 0 | 0 | 19,585 |
4. | 100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,069 | 100 | 0 | 0 | 1,069 |
5. | 100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation. | 1,415 | 100 | 0 | 0 | 1,415 |
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