No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Notification to applicant on the result of the listing of medicine(s) into Ministry of Health Medicine Formulary (MOHMF) done within 3 working days from the MOHMF panel meeting date.

*1st MOHMF Panel Meeting 2022 is scheduled on 31 March 2022.

17

100

0

0

17

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Authorization for the Import & Export of Dangerous Drugs within 7 working days upon receipt of complete application.

139

100

0

0

139

2.

100% Issuance of Authorization for the Import & Export of Psychotropic Substances within 7 working days upon receipt of complete application.

163

100

0

0

163

3.

100% Issuance of e-Permit (Export) for Controlled Substances within 7 working days upon receipt of complete application.

418

100

0

0

418

4.

100% Issuance of e-Permit (Import) for Controlled Substances within 3 working days upon receipt of complete application.

400

100

0

0

400

5.

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate (other than website advertisement) processed within 5 working days upon receipt of complete application.

1588

98.6

23

1.4

1611

90% Decision of the Medicine Advertisement Board for application of medicines advertisement certificate and healthcare services advertisement certificate for website advertisements processed within 30 days upon receipt of complete application.

100% Complaint related to infringement of Pharmacy Laws responded within 14 working days.

222

100

0

0

222

90% Complaint sample completed analysis by Pharmacy Enforcement Division Forensic Laboratory within 30 working days from the sample receipt date.

30

93.8

2

6.2

32

75% Digital device analysis report completed within 120 days upon receipt of the device.

No.

Pledge

Conformance to standard

Non-conformance to standard

Number of services/

activities

No. of conformance

%

No. of non-conformance

%

1.

100% Issuance of Full Registration of Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

878

100

0

0

878

2.

100% Issuance of Registration of Body Corporate’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

115

100

0

0

115

3.

100% Issuance of Annual Certificate of Pharmacist within 7 working days upon receipt of complete application and in accordance with legislation.

10489

100

0

0

10489

4.

100% Issuance of Registration of Provisional Pharmacist’s Certificate within 7 working days upon receipt of complete application and in accordance with legislation.

202

100

0

0

202

5.

100% Issuance of Annual Certificate of Body Corporate within 7 working days upon receipt of complete application and in accordance with legislation.

49

100

0

0

49